Shipping & Returns


Utah-  All products shipped in the state of Utah will have the shipping prices itemized in the shopping cart as the "Best Way".

UPS- Next Day shipping only applies to stock items, and to the next business day from the day the payment is completed processing.

Within the USA-  All other shipping outside the state of Utah, but within the continental United States may be subject to additional charges.

International (Canada & Mexico)-  Shipping may only be facilitated by the purchaser to be picked up from Portrait Kitchens warehouse.  We do not make arrangements for shipping products to any other nation at this time.

Return Policy

Any products that do qualify for a return and refund must be in their original packing, as they were shipped to the client undamaged.

No returns on special orders, obsolete, clearance, displays, or B-stock products.

Items may not be returned for pricing reasons only.

Returns on items stocked in St George, UT, and returned after 7 days (5 working days) from purchase date, will be subject to a 20% restock fee, and shipping and any delivery or installation fees will not be refunded. 

All products returned within 7 days (5 working days) from date of purchase may be returned for a full refund, including shipping fees only. Installation or removal fees will not be refunded. This refund will require the approval of the internet sales manager.

Damage / Freight Claims

All freight claims must be processed with the delivering freight carrier.  Damage must be noted on delivery receipt at time of arrival.  Freight carrier freight claim process must be followed.  If a replacement product is required, the freight carrier must first pay for the replacement product before a new product order will be processed.

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